The contact for a Rajant parnter/reseller is the name of the primary person whom your company talked with to purchase Rajant products.
The Network/Site name is the company name or some other distinguishing name for the location of a particular Rajant network.
If you don't know, input "unsure".
The Network/Site Contact is the primary person working with a particular Rajant network.
If you are trying to RMA an item then checking this box will display more fields that will speed up the RMA process. You can leave box unchecked if you do not need an RMA.