Helpdesk: Submit a Ticket

Your Name *

Your Email *

Partner/Reseller Company Name *

Partner/Reseller Contact Name *

The contact for a Rajant parnter/reseller is the name of the primary person whom your company talked with to purchase Rajant products.

If you are an end user of Rajant's products, please enter your reseller/partner's contact's name (or "unsure" if you do not know who this is).

If you are a Rajant reseller/partner, please enter your name.

Network/Site Name *

The Network/Site name is the company name or some other distinguishing name for the location of a particular Rajant network.

If you don't know, input "unsure".

Network/Site Contact *

The Network/Site Contact is the primary person working with a particular Rajant network.

If you are an end user of Rajant's products, please input your name.

If you are a reseller/partner, please input a contact for the site (or "unsure" if you do not know who this is).

Type

Please enter any Error Codes you have observed.

Where is the site located? Provide your answer as either an address, GPS coordinates or the city in which it is located.

What is the primary purpose of your site (ie. underground mining, open pit mining, port, etc.)?

Network Issue

There are frequent video streams traversing the mesh.

Audio communications is used on the network.

The network operates underground.

Are there visual (line-of-sight) obstructions that could affect your mesh?

Yes

No

I don't know

Does the mesh network...... (Choose one of the following)

BYOD

Restricted

How large is the geographical area of your mesh network?

What is the LARGEST distance between BreadCrumbs?

What is the AVERAGE distance between BreadCrumbs?

WiFi Clients

Yes

No

If you answered yes to the above question, are they...

Core Network

Monitoring

N/A

Has there been any recent changes to the network infrastructure or network topology?

Yes

No

I don't know

Is your Rajant network operating near heavy amounts of metal or Radar, such as in a port?

Yes

No

I don't know

Are there other RF systems in use at this site?

Yes

No

I don't know

Are you running APT or RPT links over third party wireless devices like Point-to-Point wireless or LTE?

Yes

No

I don't know

Are there BreadCrumbs on the network that are non-mobile?

Yes

No

I don't know

If you answered yes to the above question, please list the name and serial of each BreadCrumb that is non-mobile.

Static/Stationary

Hybrid

Mobile

Highly Mobile

Mesh Topology

Ring

Clustered Ring

Linear

Star

Star Formation

Ad-Hoc

I don't know.

Subject *

Description *

File Upload

Do you need an RMA?

If you are trying to RMA an item then checking this box will display more fields that will speed up the RMA process. You can leave box unchecked if you do not need an RMA.

If you are returning multiple items, please create a new ticket per item. This will greatly increase the turn around time on the equipment.

Self run tests, the check boxes that will appear below represent tests you can run yourself. Check the box if you have run the tests already

Self Service

Help Page

Firmware Version *

Requested Firmware *

BC|Commander Firmware *

Return Street *

Return City *

Return State *

Return ZIP *

Return Country *

Product & Serial *

PoE and Cabling

Radio Reboot

Radio Power

Radio Reflash

Submit